PRIVACY POLICY
Last updated: 3rd March 2026
Level Up English Club is committed to protecting the privacy and personal information of students and their families. This Privacy Policy explains how we collect, use, store, and protect your information.
By enrolling in our classes or using our website, you agree to this Privacy Policy.
1. Information We Collect
We may collect the following information:
Personal Information
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Parent/guardian name
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Student name and age
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Email address
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Payment information (processed securely through third-party payment providers)
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Booking history
Technical Information
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IP address
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Browser type
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Device information
Class Participation Data
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Attendance records
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Class recordings
2. How We Use Your Information
We use collected information to:
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Provide and manage online classes
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Process payments and memberships
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Communicate important updates
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Improve our services
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Provide access to recorded lessons through the Parent Portal
We do not sell or rent personal information to third parties.
3. Class Recordings
To support learning and provide transparency to families:
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Online classes may be recorded.
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Recordings are made available exclusively to enrolled families through the secure Parent Portal.
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Recordings are for private educational use only.
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Recordings may not be downloaded, shared, copied, distributed, or posted publicly.
By enrolling your child, you consent to your child appearing in recorded sessions with other enrolled students.
We take reasonable measures to securely store and manage recordings.
4. Data Sharing
We share limited information with trusted service providers to operate our business, including:
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Payment Processors: Stripe (to securely process your tuition).
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Website Platform: Wix (to host our site and member portal).
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Communication Tools: Zoom (for live classes) and Google Workspace (for email).
5. Data Security
We implement reasonable administrative and technical safeguards to protect personal information. However, no online system can be guaranteed 100% secure.
6. Children’s Privacy
Level Up English Club complies with the Children’s Online Privacy Protection Act (COPPA). We do not knowingly collect personal information from children under 13 without verifiable parental consent. Parents have the right to review their child's information, ask for it to be deleted, and refuse further collection at any time.
7. Data Retention
We retain student records and booking history for two years after your last active session to comply with tax and operational requirements. Class recordings are typically stored for 30 days in the Parent Portal before being permanently deleted, unless retained for specific educational training with additional consent.
8. Your Rights
Parents may:
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Request access to stored personal data
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Request corrections
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Request deletion of personal data (subject to legal and operational requirements)
To make a request, please contact us at:
9. Updates to This Policy
This Privacy Policy may be updated from time to time. Continued use of our services constitutes acceptance of any updates.
