PRIVACY POLICY
Last updated: 3rd March 2026
Level Up English Club is committed to protecting the privacy and personal information of students and their families. This Privacy Policy explains how we collect, use, store, and protect your information.
By enrolling in our classes or using our website, you agree to this Privacy Policy.
1. Information We Collect
We may collect the following information:
Personal Information
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Parent/guardian name
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Student name and age
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Email address
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Payment information (processed securely through third-party payment providers)
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Booking history
Technical Information
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IP address
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Browser type
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Device information
Class Participation Data
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Attendance records
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Class recordings
2. How We Use Your Information
We use collected information to:
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Provide and manage online classes
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Process payments and memberships
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Communicate important updates
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Improve our services
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Provide access to recorded lessons through the Parent Portal
We do not sell or rent personal information to third parties.
3. Class Recordings
To support learning and provide transparency to families:
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Online classes may be recorded.
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Recordings are made available exclusively to enrolled families through the secure Parent Portal.
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Recordings are for private educational use only.
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Recordings may not be downloaded, shared, copied, distributed, or posted publicly.
By enrolling your child, you consent to your child appearing in recorded sessions with other enrolled students.
We take reasonable measures to securely store and manage recordings.
4. Data Sharing
We may share limited information with trusted third-party providers (such as payment processors and website hosting services) solely for the purpose of operating our services.
We do not sell personal data.
5. Data Security
We implement reasonable administrative and technical safeguards to protect personal information. However, no online system can be guaranteed 100% secure.
6. Children’s Privacy
Our services are intended for children enrolled by a parent or legal guardian.
We only collect personal information about children with verified parental consent.
Parents may request to review, correct, or delete their child’s personal information by contacting us directly.
7. Data Retention
We retain personal information only as long as necessary to provide services or comply with legal obligations.
Class recordings may be retained for educational and operational purposes.
8. Your Rights
Parents may:
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Request access to stored personal data
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Request corrections
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Request deletion of personal data (subject to legal and operational requirements)
To make a request, please contact us at:
9. Updates to This Policy
This Privacy Policy may be updated from time to time. Continued use of our services constitutes acceptance of any updates.
